Water Damage Restoration
Water damage is rare, but when it does happen, it can be very disruptive to your life. Our job is to get your home or office back to the condition it was in before the loss with as little interruption to you as possible. That means we must be fast, we must be respectful, and we must guide you through the process and make sure you’re happy with the work being done. If you need a water damage company that has the experience, the resources, the team and the desire to be helpful in your time of need, we hope you will call us and let us explain how our services work.
The Water Damage Cleanup Process
While every job we do is unique and will require specialized equipment and a tailored approach, the following is generally the steps required to repair water damage and dry-out a property after flooding.
- Step 1. Emergency Dispatch:The moment you notice water damage, please call. Waiting puts you at risk and can lead to black mold. We dispatch a crew immediately and arrive within 60 minutes and usually much sooner.
- Step 2. Salvage Items & Content Packout:Right when we arrive, we’ll attempt to salvage furniture or other items that are either soaked or at risk of getting wet, as well make sure the area is safe for our technicians to operate in.
- Step 3. Moisture Readings & Damage Assessment:Next we perform a complete evaluation of the property, including taking moisture readings to determine what is wet. We then lay out our water mitigation plan & walk you through what we need to do to get your home dry and restored.
- Step 4. Water Containment & Extraction:Once you sign off on the work, we begin containing the loss by extracting all surface water. Using high-powered water extraction systems, we get most of the water out within a couple of hours.
- Step 5. Mold Prevention:Because the drying time is usually longer than the time it takes black mold spores to grow, we apply an anti-mold solution to the affected areas to give us a longer window to remove all of the moisture and truly stop mold.
- Step 6. Rapid Drying:Whether it’s soaked carpets, water damaged walls and ceilings, or hardwood floors, we have specialized drying equipment that can safely extract and dispose of the remaining moisture without causing secondary water damage.
- Step 7. Build-back/Reconstruction:During the course of drying out your home, it may be the case certain areas must be removed. If so, we work to restore the area to its pre-loss condition.
Why are We the Right Water Damage Company for You?
Obviously we think we’re the right company for you, but if you don’t, it’s important you find the right company. It’s a big decision and needs to be made quickly, but like with any service, you want to make sure you feel comfortable with who you hire. Being able to communicate with ease, ask questions, and make sure you’re informed will make the process go much more smoothly and increase the chances you are happy with everything once it’s all said and done. Here is what we think makes us the right emergency water damage restoration company for your residential and commercial needs:
We can respond quickly & have the resources to fully contain your loss
A fast response is absolutely imperative when it comes to water damage services, but it’s not always something other restoration companies can do. Many say they are emergency providers, only to not answer your call, return your messages, or show up when they say they can. We realize when you’re calling us it’s an emergency and we have the people in place to always respond to your call and we can immediately dispatch the closest on-call crew. We arrive within 1 hour in fully-stocked trucks filled to the brim with the most advanced water damage equipment in the industry. When minutes matter, that type of urgency can be the difference in recovering quickly and a prolonged project.
Our employees are good people that know what they’re doing
Of course we’re going to say that, but we can back up that statement. Too many water damage companies out there don’t do their due diligence to make sure the people they hire are fit to be in homes or offices. And then they double down on your risk by not properly training them. Here’s just some of the things we do to make sure the people serving you are people we wouldn’t hesitate inviting into our own homes:
- All employees must pass a criminal background check
- All employees must pass random drug and alcohol testing
- All technicians must be certified by the IICRC
- All technicians carry the proper insurance policies to protect you
We utilize the most advanced equipment available on the market
Maintaining a warehouse full of the best equipment available in the water damage restoration industry isn’t cheap, and there’s a lot of companies out there that either can’t or won’t pony up the money to make sure their crews are equipped with the best. Whether they’re using out-dated equipment or even equipment that isn’t properly maintained, it has a negative impact on their ability to help you quickly and effectively. We are always searching for the latest and greatest equipment because we understand how quickly our industry is advancing and that if we don’t keep up, we’ll become obsolete.
In our business, the process is crucial. There aren’t a thousand different ways to get a home dry. There is the right way, and it’s determined by strict protocols. Skipping steps or improperly using equipment that isn’t designed to do the task being asked of it is a recipe for disaster, yet too many water damage companies willfully break protocol on every job. We refuse to do it any other way than the right way. There are too many things that can go wrong when a team doesn’t follow the guidelines set forth in our industry, and the end result can put you at risk. It’s why we are so adamant about making sure our technicians know the S500 water damage restoration guide inside and out and consult it any time they’re not sure the best approach to take for a given issue.
We guarantee your complete satisfaction
As part of our services, our project coordinator performs a thorough walk-through and inspection with you present upon completion of our work. It’s an opportunity to discuss every single thing we’ve done as well as answer any final questions you have. If there are any issues we need to address, we will do so then and we will not consider the project complete until you’ve signed a document stating you are 100% satisfied with the work we have done. We take your happiness seriously and realize without satisfied customers our company will not be around much longer.
Water Damage and Mold – A Dangerous Combination
Did you know mold is present in every home and in every environment? In its normal state, it is completely safe. But given the right environment, it will grow rapidly and become a risk to your health. What are those conditions? The ingredients are simple: food, the right temperatures, moisture & time. The food, like your walls and cabinets and other organic materials, is always present. And since your home is temperature controlled, so is the right temperatures. So that just leaves moisture and time. How much moisture and how much time? Even slightly elevated moisture levels mean you’re on the clock, and it only takes 2 days for mold to begin to flourish.
Over the past couple of decades, indoor environmental health has become a hot topic. What we didn’t realize is that many of the homes and buildings we were living and working in were making us sick. With stachybotrys, commonly known as black mold, the health effects can vary depending on the person affected and the severity of the spore count. Here are some common symptoms associated with toxic mold:
When we arrive at a property with water damage, our technicians are also trained in mold removal, so we understand the nature of the problem and how proper water mitigation services impact the likelihood of future mold growth. When we talk about other water restoration companies cutting corners, we see the impacts of those mistakes daily in the form of toxic black mold harming families. It’s sad, but it happens. So if you have water damage, please give us a call and let’s discuss your issue and we can help answer questions and concerns you might have about black mold and other issues that can arise.
Water Damage vs. Flood Damage – Know the Difference
80% of our work is done through an insurance claim. But some people assume that any water damage, regardless of how it occurred, is covered by their homeowner’s policy. In reality, the source of the water matters when determining whether or not a legitimate claim can be filed or not. The rule of thumb is:
- Water damage is a result of a water source within the home malfunctioning and is covered by homeowners insurance.
- Flood damage is from outside water damaging the property and is not covered by homeowners insurance.
Some common water losses that typically fall within a homeowners insurance policy are pipes bursting or leaking (although slow leaks may not be covered), water heaters leaking, toilets clogging or overflowing, sinks overflowing, bathtubs overflowing, or water supply lines disconnecting from appliances such as dish washers, washing machines and sinks.
If the source of your water damage is from a plumbing system within your home, the next thing an insurance adjuster will try to determine is whether or not proper maintenance would have prevented the loss from occurring. In essence, they will look for neglect on your part and deny the claim based on what they see as clear evidence the event was entirely avoidable had you been a responsible homeowner. If they see a hot water heater that is 5 years past its useful life and has corroded and leaked, they may deny your claim. If they inspect your loss and the cause is a water supply hose servicing your washing machine that has bubbled and cracked, they may decide that you should have seen the issues and had the hoses replaced.
How do you Insure the Best Outcome with your Insurance Claim?
When it comes to claims, we think there are 2 main things you should expect: that the work is done well and that your insurance fulfills their financial obligations to pay for that work. Unfortunately, neither are a given and in fact can be a struggle to achieve. Here is why:
Insurers refer you to a water restoration company that has promised to cap your loss or charge as much as 40% less than the standard claim amount.
The water damage company and your adjuster have worked out a verbal agreement, usually over a nice steak dinner paid for by the restoration company. It goes like this: the insurance adjuster agrees to send business their way if the restoration company promises to charge much less than the job should be billed at using industry-standard pricing.
So why is that a problem?
Well if you’ve hired a contractor before because they bid half of what the other companies bid, you probably know where we’re headed with this. The reality is when a company comes to your home and is already obligated to charge a lot less than they should, they have to find ways to make sure the job is profitable. How do you do that? You do less work. Remember, every step of the water damage restoration process should be done according to protocol. But when they have to decide whether to do it right or make money, they’re going to choose the latter each and every time.
An adjusters’ job is to lessen the claim amount.
When your adjuster arrives, their first concern isn’t making sure you’re fully taken care of and that everything under the sun is done to make sure your life gets back to normal fast…it’s to find ways to lessen (or eliminate) their financial obligation on your claim. People are sometimes naive, and that costs them. If your plan is to have your insurer come out, assess the loss and then cut a check for what they think it will cost to repair water damage in your home, you’re going to be in for a huge shock when the actual cost is considerably more than the check in your hand.
What’s the solution?
Call us. We work with adjusters on behalf of people like you everyday. We know how they think, we know how they operate, and we speak their language. Our goal isn’t to inflate the cost of your job to squeeze money out of them. That’s a shortsighted approach that dooms water damage companies that employ it. Our goal is to make sure that your home is fixed properly, to do so as quickly and cost-effectively as possible, and to make sure your insurance company holds up their end of the bargain and pays for those costs.
Common Causes of Water Damage & Prevention Tips!
What are the most common types of water damage and how can they be prevented? It’s something people don’t ask until it’s too late, but there is always the opportunity to mitigate your risks in the future. Here are some common household plumbing systems/appliances that falter and things you can do to reduce the odds the falter on you(we’ve also provided some stats courtesy of IIB&HS):
4 out of 5 water losses caused by a toilet involve a faulty supply line, malfunctioning fill valve or a backup. Costs range anywhere from $2,000 up to $10,000 if the toilet was located on a top floor and the water leaked down and caused damage to lower ceilings, walls and floors.
What can you do?
Inspect the flushing mechanism every six months. If you notice the toilet runs constantly, you may need to replace the fill valve and/or flanges. Inspect the supply lines to make sure they aren’t warped, cracked or bubbling.
About half of all water damage losses caused by a washing machine were from a faulty supply line, while the other half were a malfunction with the washing machine itself that sent water spilling into the home. The average cost to cleanup water damage caused by a washing machine is over $6,000.
What can you do?
First, don’t turn on the washing machine and leave the house. If something goes wrong, you’ll hopefully hear it and can respond quickly and cut off the water supply. Check the supply hoses for cracks and warping, and make sure the hoses are tightly attached (hand turn then a 3/4 turn with pliers). Most professionals suggest you replace the supply hoses every 5 years.
75% of water heaters fail before they reach 12 years and there are a number of things that can go wrong. Most often, the anode rod corrodes and leaks.
What can you do?
To prevent water damage from your water heater, have the system inspected by a plumber every 2 years and then annually once the warranty expires. It is also recommended that you drain the system of all water and sediment build up twice a year.
Refrigerator Ice makers
The water line serving your refrigerator’s ice maker is a very common cause of water damage we see. About 10-15% of the time, the line was improperly installed.
What can you do?
Make sure the refrigerator is installed by professionals and check every once and while that the hose is connected properly but not over-tightened.
About half of the water losses caused by sinks are from the supply lines failing, while the other half is usually people accidentally leaving the sink running for too long.
What can you do?
When it comes to sink overflows, obviously it’s a mistake that can happen in a hectic household. We’re human, we make mistakes. But when it comes to the sink itself being the root cause, the supply lines usually corrode or leak in some way. These need to be inspected once every six months and it’s also important to make sure the shut off valves servicing your sinks are working properly in the case you do have an emergency and need to shut off the water supply!