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FAQ

Can I dry out carpets that got sewage water on them?

Short answer: No, they must be replaced.
Long answer: There are very specific protocols to deal with black water category 3 water loss .
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How do you know what is wet?

Short answer: We use either moisture probes, moisture meters or thermal imaging cameras to ID wet spots that need to be dried.
Long answer: Too many people assume they can determine what areas of their home have water damage by seeing or feeling the moisture. That is definitely not the case. In fact, most water damage can't be seen or felt.
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Why does my sewer line backup when it rains?

Short answer: Your city has poor storm drainage and your home isn't equipped with a sewer backflow prevention device.
Long answer: Many homes have a chronic problem of always getting flooded with sewage water when there are heavy rains. Luckily, it can be prevented so that you do not have to undergo costly sewage damage cleanup services
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My wood floors got wet and now they are cupping. Can you save them?

Short answer: Probably not, but never say never!
Long answer: Wood floors are a challenge for any water damage restoration professional. In the best case scenario, the loss has just happened and the water source was clean or grey water. In those instances, we are usually able to extract the moisture from both the planks themselves as well as the subfloor.
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How long does the water damage restoration process take?

Short answer: The average extraction/drying time is 3 days. Reconstruction efforts vary based on the amount of water damage.
Long answer: It's important to remember that with most water damage restoration jobs, there are 2 primary phases of the project and often time they are done by different companies.
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Is a sewer backup covered under homeowners insurance?

Short answer: Not unless you have a sewage backup rider (typically around $50 per year) on your policy.
Long answer: It's pretty much every homeowner's worst nightmare...there's heavy rains and all of the sudden sewage water starts bubbling out of every drain, toilet and sink in your home. The cost to cleanup the mess can run anywhere from $2,000-$30,000, just depending on the amount of sewage and the affected areas.
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How do you know when everything is dry in my home?

Short answer: When our moisture meters indicate the same levels of moisture as the 'dry' areas of your home.
Long answer: Many people assume much of our work is done by sight and touch and that we can simply look and feel an area and determine whether it's dry or wet. That couldn't be further from the truth.
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